WhatsApp revises business API terms to ban AI chatbot rivals like ChatGPT, Perplexity - AI2Work Analysis

AI‑Driven IT Operations in 2025: From Reactive Workflows to Autonomous Service Management The “operations” function has always been the most expensive and error‑prone part of an enterprise’s technology stack. In 2025, that reality is shifting because generative AI models have moved from niche research labs into production‑grade tooling that can read telemetry, reason about root causes, and even execute remedial actions without human intervention. 1. The AI Engine Behind Modern Ops GPT‑4o (OpenAI) : With its multimodal capabilities, GPT‑4o now ingests logs, metrics, and network traces in a single prompt, generating actionable incident tickets that include recommended scripts. Claude 3.5 (Anthropic) : Claude’s “Safety Layer” is specifically tuned for compliance; it can flag potential GDPR or PCI violations when correlating log data with configuration changes. Gemini 1.5 (Google) : Gemini’s real‑time inference on edge devices allows on‑premises anomaly detection without sending raw telemetry to the cloud, satisfying strict data residency requirements. These models are not standalone; they sit atop observability platforms that standardize telemetry ingestion via OpenTelemetry and enrich it with contextual metadata (environment tags, service ownership, SLAs). 2. From Predictive Maintenance to Autonomous Remediation Historically, IT ops relied on threshold‑based alerts. By 2025, the dominant pattern is predictive‑to‑proactive pipelines : Data Lakehouse Integration : All telemetry streams feed into a unified lakehouse (e.g., Snowflake or BigQuery). AI models perform continuous training on this data. Root‑Cause Modeling : GPT‑4o can parse incident tickets, correlate them with past incidents, and suggest the most probable root cause in Remediation Playbooks : Claude 3.5 automatically selects a playbook from a curated library, then generates a Terraform or Ansible script to apply the fix. Self‑Healing Orchestration : Gemini’s edge inference triggers local scripts before an is